Eligibility

• Items must be returned within 14 days of delivery.

• Items must be unused, in the same condition you received them, and in the original packaging.

• Custom or personalized items (including bespoke river tables, custom engraving, and made-to-order pieces) are final sale and cannot be returned unless there is a manufacturing defect.

How to start a return

1. Contact us within 14 days of delivery with your order number and reason for return.

2. We’ll provide a Return Authorization and instructions for shipping the item back.

Return shipping

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

• We strongly recommend using tracked and insured shipping — we cannot accept responsibility for items lost in transit back to us.

Inspection and refunds

• Once we receive your return and inspect it, we’ll notify you of the refund status within 7 business days.

• Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear on your statement.

• If the item shows signs of use, damage, or is missing parts, we reserve the right to deny the refund or apply a restocking fee.

Damaged or defective items

• If your item arrives damaged or defective, contact us immediately with photos of the damage and your order number.

• We will arrange for a replacement or a full refund, including return shipping costs when applicable.

Exchanges

• Exchanges are handled as a return and a new purchase. Contact us to arrange a return authorization, then place a new order for the desired item.

Cancellations

• Orders for in-stock items may be cancelled within 24 hours for a full refund.

• Custom orders cannot be cancelled once production has started.

Questions? If you have any questions about returns or need help with a return authorization, contact our team — we’ll make it right with the same care we put into crafting every piece.