Frequently Asked Questions

  • Resin Epoxy Products

    Explore our collection of handmade resin epoxy products, designed to bring a sleek, modern finish to everyday décor and accessories. Each piece is crafted with care for a smooth, glossy look that feels both stylish and durable. From coasters and trays to jewelry, keychains, and custom art pieces, our resin creations add a one-of-a-kind touch to any space.

    River Tables (Resin + Wood)

    Live-edge wood paired with colored resin “rivers.” Available in multiple wood species and color combinations. Coffee and console table sizes, with fully custom dimensions on request. Glossy or satin finish options.

    Personalized Tops

    Create clothing that fits your brand, your event, or your personal style. Our personalized garments are made to order with quality materials and vibrant customization options, so each piece feels distinctive and professional. Whether you need one item or a full collection, you can design pieces that are perfect for gifts, teams, businesses, or everyday wear.

    3D Printed Poducts

    Discover 3D printed products made for people who want something unique, useful, and customizable. Whether you’re shopping for a personal accessory, a gift, or a functional part, our collection offers modern designs with a custom-made feel. Each piece is created with care to deliver a clean finish, reliable quality, and standout style.

    Personalized Glassware

    Printed or engraved glassware with your choice of colors, handles, and text. Some designs are dishwasher-safe. Ideal for gifts, events, and brand visibility.

    Handmade Accessories

    Coasters (resin or glass), trays, candle holders, wall panels, and small sculptures thoughtfully designed to coordinate with your tables and glassware.

    Custom Orders & Corporate Projects

    One-on-one consultation with design mockups and revisions. Bulk orders for events, client gifts, and branded pieces. Local delivery and on-site installation available across Quebec.

    All pieces are designed and crafted locally in Quebec. Contact us to discuss options, timelines, pricing, and pickup or delivery.

  • At La Shop à Karo, we want you to love your handcrafted piece. If for any reason you’re not completely satisfied, here’s how our returns work.

    Eligibility

    • Items must be returned within 14 days of delivery.

    • Items must be unused, in the same condition you received them, and in the original packaging.

    • Custom or personalized items (including bespoke river tables, custom engraving, and made-to-order pieces) are final sale and cannot be returned unless there is a manufacturing defect.

    How to start a return

    1. Contact us within 14 days of delivery with your order number and reason for return.

    2. We’ll provide a Return Authorization and instructions for shipping the item back.

    Return shipping

    • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

    • We strongly recommend using tracked and insured shipping — we cannot accept responsibility for items lost in transit back to us.

    Inspection and refunds

    • Once we receive your return and inspect it, we’ll notify you of the refund status within 7 business days.

    • Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear on your statement.

    • If the item shows signs of use, damage, or is missing parts, we reserve the right to deny the refund or apply a restocking fee.

    Damaged or defective items

    • If your item arrives damaged or defective, contact us immediately with photos of the damage and your order number.

    • We will arrange for a replacement or a full refund, including return shipping costs when applicable.

    Exchanges

    • Exchanges are handled as a return and a new purchase. Contact us to arrange a return authorization, then place a new order for the desired item.

    Cancellations

    • Orders for in-stock items may be cancelled within 24 hours for a full refund.

    • Custom orders cannot be cancelled once production has started.

    Questions? If you have any questions about returns or need help with a return authorization, contact our team — we’ll make it right with the same care we put into crafting every piece.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • Working with us is easy, personal, and made to fit your vision. We take the time to understand what you want, guide you through the options, and create something that feels truly one of a kind.

    Whether you’re ordering a gift, a keepsake, or something for your business, we make the process simple from start to finish. You share your idea, and we handle the rest with care, creativity, and attention to detail.