top of page

Frequently Asked Questions

  • How long before I receive my personalized  products?
    Each item is carefully designed and printed. Calculate approximately 2 to 4 days for the creation and finalization of your product and an additional period depending on the shipping method chosen.
  • Can I use a photo for my custom  product?
    Exactly. Note that the resolution of the image must be HD in order for the rendering to be adequate. An equivalent image may be submitted to you for approval, should your image not have the required resolution. If the image is a personal photo, please contact us by email at info@shopakaro.com so that a transfer site is sent to you and that the photo reaches us in its original format. Also, printing and shipping will be delayed.
  • Can I collect my order in person ?
    Yes! However, please wait for a confirmation email before moving.
  • Do you accept interac transfers or PayPal payments?
    Yes! Absolutely. In the case of an interac transfer, please use the site's email at info@shopakaro.com
  • Can the shipping costs be less than those displayed on the site?
    Yes, provided that the shipment is made by envelope (t-shirt style or card). This fee will be reduced between $5 and $10. Depending on the products ordered, shipping by box will have a flat rate of $15.
  • Can we make a product return?
    Unfortunately not. Each printed product is personalized for you and cannot be resold. Therefore, we will not be able to take back products that have already been printed.
  • What to do when receiving wrong item or defective item sent
    Only an exchange can be made on a defective item or a wrong item sent within 30 days of the date of purchase. We will be happy to replace the purchased product(s), free of charge, as long as they are still in stock. If the item(s) are no longer in stock, we will notify you by email, and you can: 1) substitute the item(s) for another similar item of the same price or 2) Obtain a full refund for the item. DEFECTIVE ITEM Once we have received the returned item(s), we will perform an inspection. A customer service representative will contact you by email to confirm the results of the inspection. If the item(s) are found to be faulty due to a manufacturing defect, we will send you a replacement. If inspection reveals that the item(s) have been damaged by misuse, we will not replace it. WRONG ITEM SENT Once we have received the returned item(s), we check to see if they have been worn. A customer service representative will contact you via email to let you know the correct item(s) have been sent.
  • How much time does it take to finish my customizable product?
    Each item is carefully designed and printed. Figure around 2 to 4 days for the order to be created, and an additional delay depending on the type of shipment.
  • Can I use my own picture to customize my product?
    Absolutely. However, picture resolution must be in HD in order to have an adequate product. An equivalent image may be suggested for approval, should the resolution be unsuitable. If the image is a personal photo, please contact us by email at info@shopakaro.com in order to obtain a link to upload your original photo. Also, please note that printing and shipping may be delayed.
  • Can I pick-up my order?
    Yes! However, please wait to receive a confirmation email before travelling.
  • Do you accept Interac transfers or PayPal?
    Yes! Absolutely. For Interac transfers, please use the site's email at info@shopakaro.com
  • Can shipping fees be adjusted? Or is it always at the same fixed price?
    Shipping fees may be adjusted to the product, conditional to using an envelope (e.g.: t-shirt or card). The fees will be reduced between $5 and $10. Depending on the ordered products, shipping fees per box will be fixed to $15.
  • Can a product be returned?
    Unfortunately no. Each product is printed to your specification and cannot be resold. Therefore, no printed product will be accepted back.
bottom of page